SHARE is looking to raise the profile and standard of visitor services in our region’s museums.

Front of House staff at Norwich Castle

A good visitor experience is absolutely vital to museums and their public facing mission, as well as supporting their ability to generate income in a uncertain times.

After a successful pilot last year we are now extending and developing our Mystery Shopper Scheme and making it available to all museums in the East for the 2015 summer season

The scheme allows museums to benefit from an objective assessment of their visitor experience – and so design and implement improvements.

The reciprocal nature of the scheme means that museums can access this support significantly cheaper than through commercial mystery shopping services. We are also able to tailor the scheme specifically to the needs of museums.

Visit the Mystery Shopper page for more details and to get involved.